Access a quick, summarized view of your quality metrics on one page. The Deviation Resolutions graph provides insight into your overall quality performance over time. Filter by cause and issue to gain a deeper view into deviation origins and outcomes. The Deviations by Collection graph allows you to understand which collections are experiencing the most deviations, and where those deviations are stemming from, so you can focus your problem-solving where it’s needed most.
All product audits are recorded in the Audits feature. Auditors log necessary information and complete a quality questionnaire for each audit. Different audit types can be configured for different needs; questions are completely customizable. “Negative” questionnaire responses indicating a deviation cause the report to be marked as “Unresolved,” prompting the necessary team members to view the report and resolve it as necessary. “Negative” questionnaire responses can also prompt additional questions or note boxes so that sufficient information can be gathered about the potential deviation. Record structures and questionnaires can be customized to fit your business, so that you can efficiently test and improve quality measures that are important to you.
The Deviations feature allows you to keep track of and easily search all deviation records, while making communication between departments quick and simple. Once a deviation has been identified, team members can easily create a record with information on the deviation and its resolution. Each resolution can trigger appropriate communications and/or workflows to the necessary departments to ensure accurate and timely information is dispersed. Once a deviation record is created, it will automatically create a part ticket with information regarding the deviation to be easily printed and attached to the product and sent to its routing destination. A deviation record will remain open until an assigned manager reviews it and releases it to production, and will close once production is completed.